Community and Employer Outreach Coordinator-QUEST-CWM

Position Summary

The Workforce Community and Employer Outreach Coordinator is responsible for building and sustaining referral relationships with programs, community partners, and employers throughout the regions served by EMDC’s Workforce services programs.  Specifically, this position will act as a liaison to promote and advocate for the employment needs of individuals and the workforce needs of employers throughout the regions served by EMDC. The position will advise community partners and employers of the available services to support workers with education and training services needed for sustainable employment through direct outreach and recruitment efforts. This will be done through various means and modes including social media campaigns, educational and informational sessions, meetings, and online presentations to raise awareness of and promote the use of EMDC’s workforce programs. The Coordinator will implement all aspects of Workforce program outreach activities including planning schedules, coordinating partner sessions and activities, coordinating the development of unique online presentations, developing of promotional materials, and other external communications.

Essential Functions

The Workforce Community and Employer Outreach Coordinator will perform the following functions while serving clients, partners, and government agencies in an honest, professional, ethical, effective and efficient manner as a representative of EMDC.

• Designs and implements outreach plans and activities in both the NWDB and CWMWDB regions.
• Assists community partners and employers to access EMDC workforce services by facilitating group presentations for large and/or small groups, conducting informational sessions, focus groups, or other special events for the purpose of informing the community and employers of the availability of workforce services.
• Maintains partnerships with local colleges and universities, adult education, DHHS, Vocational Rehab, MDOL, and other community partners and participates in community meetings for the purpose of promoting participant outreach and recruitment.
• Inform employers about workforce resources available to them and refers them to appropriate workforce staff.
• Assists targeted outreach to businesses that provide employment opportunities in sectors and occupational areas that align with EMDC’s job seeker customer base and sector-based training programs.
• Referring EMDC business clients with employment and training assistance relative to hiring job seekers from EMDC’s job training programs.
• Collects and analyzes information on employer needs and skill requirements and shares the data/findings with EMDC workforce and business development staff.
• Manages the data collection, entry, and reporting of business services using the Maine Job Link system.
• Documents the results of outreach services and maintains contact with community and employer partners on an ongoing basis to ensure that workforce services are meeting community needs and expectations.
• Evaluates the effectiveness of outreach efforts to ensure that training, employment, education, and program service goals are being met.
• The Coordinator will aid in directing interested job seekers and employers to EMDC’s referral process based on the current EMDC standards.

Job Requirements

• Excellent communication skills, both written and verbal.
• Strong personal; counseling and mentoring skills.
• Strong organizational skills and ability to meet deadlines in a fast-paced environment.
• Ability to work well with customers, co-workers, and supervisor.
• Understanding of Workforce Investment and Opportunity Act and related programs.
• Ability to deliver presentations and facilitate conversations with small groups of customers and businesses.
• Valid driver’s license required with regular access to own reliable vehicle.
• Understanding of the local labor market including opportunities, pay structures and application requirements.

Core Position Competencies

• Computer skills: Skilled in the use of computers, adapts to new technology, learns new programs quickly, uses computers to improve productivity.
• Customer service: Handles customer/client questions and complaints, communicates with customers/clients, handles service problems politely and efficiently, available for customers/clients, follows procedure to solve customer/client problems, understands company products and services, maintains pleasant and professional image.
• Dependability: Meets commitments, works independently, accepts accountability, handles change, sets personal standards, stays focused under pressure, and meets attendance/punctuality requirements.
• Integrity/Ethics: Deals with others in a straightforward and honest manner, is accountable for actions, maintains confidentiality, supports company values, conveys good news and bad.
• Teamwork: Meets all team deadlines and responsibilities, listens to others and values opinions, helps team leader to meet goals, welcomes newcomers and promotes a team atmosphere.
• Personal Organization: Keeps information organized and accessible, maintains clean/functional work space, works systematically/efficiently, and manages time well.
• Productivity: Manages a fair workload, prioritizes tasks, develops good work procedures, manages time well, and handles information flow.
• Quality: Is attentive to detail and accuracy, is committed to excellence, looks for improvements continuously, monitors quality levels, finds the root cause of quality problems, owns/acts on quality problems.

Education/Experience

Some college and related experience are required.

A degree in education, social work, human services, public administration, or a related field is preferred.  Prior experience working with individuals or small businesses is preferred.

Working Conditions

General business hours are 8:00 a.m. to 5:00 p.m. Monday through Friday, though exempt positions will typically require work to be performed outside general business hours. Work is generally performed in an indoor, professional office environment.

While performing the duties of this job, the employee is regularly required to sit and talk or listen and to use a keyboard for typing. The employee is often required to stand and walk. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus. The employee must travel to different locations and be able to provide transportation.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Disclaimer: Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.