Supportive Services Specialist- DBEPosted on April 4, 2023
This position will primarily implement the Maine DOT DBE Supportive Services program cooperative agreement. The Specialist will be responsible for developing relationships with current and potential DBE certified firms. Working as part of the PTAC Program Services Team, the Specialist will deliver programming, offer referrals, and connect businesses with appropriate resources. The Specialist is the primary contact for all DBE Supportive Services clients, and will outreach and coordinate with other EMDC business services as appropriate.
- Serve clients in an honest, professional, effective, and efficient manner.
- Support and advance EMDC’s mission as appropriate and consistent with the mission and objectives of the client being served.
- Work with Maine DOT Office of Civil Rights personnel to properly implement the cooperative agreement between Maine DOT and EMDC.
- Deliver program orientation, counseling, and technical assistance services to DBE clients.
- Develop and deliver workshops, surveys, and matchmaker events as relevant to the program.
- Analyze business needs of current and potential DBE firms; develop custom tailored responses utilizing EMDC resources as well as federal, regional, and local resources as appropriate.
- Write and submit reports required by the agreement. Maintain records and procedures for all tasks involved with the DBE contract.
- Supervise subcontractors, interns, or other third parties as needed to deliver services.
- Strong technical skills needed to perform representative duties and responsibilities, including working knowledge of web site content management programs, Microsoft Office Suite, database management, Photoshop, and other software programs.
- Bachelor’s degree in Business or related field highly desired.
- Ability to write reports, develop and manage DBE budget.
- Ability to handle multiple tasks and stay focused.
- Willingness to learn new things and take the initiative on jobs.
- Ability to work well with Maine DBE clients, contractors, co-workers, and supervisor.
- Valid driver’s license required with regular access to own vehicle and flexibility for regular travel throughout the state.
- Ability to meet deadlines in fast-paced office environment.
- Willingness to work cooperatively with co-workers in all EMDC programs.
Computer skills – Skilled in the use of computers, adapts to new technology, learns new programs quickly, uses computers to improve productivity.
Customer service – Handles customer questions and complaints, communicates with customers, handles service problems politely and efficiently, always available for customers, follows procedure to solve customer problems, understands company products and services, maintains pleasant and professional image.
Dependability – Meets commitments, works independently, accepts accountability, handles change, sets personal standards, stays focused under pressure, meets attendance/punctuality requirements.
Integrity/Ethics – Deals with others in a straightforward and honest manner, is accountable for actions, maintains confidentiality, supports company values, conveys good news and bad.
Teamwork – Meets all team deadlines and responsibilities, listens to others and values opinions, helps team leader to meet goals, welcomes newcomers and promotes a team atmosphere.
Communication – Communicates well both verbally and in writing, creates accurate and punctual reports, delivers presentations, shares information and ideas with others, has good listening skills.
Customer Focus – Builds customer confidence, is committed to increasing customer satisfaction, sets achievable customer expectations, assumes responsibility for solving customer problems, ensures commitments to customers are met, solicits opinions and ideas from customers, responds to internal customers.
Decision Making/Judgment – Recognizes problems and responds, systematically gathers information, sorts through complex issues, seeks input from others, addresses root cause of issues, makes timely decisions, can make difficult decisions, uses consensus when possible, and communicates decisions to others.
Initiative – Tackles problems and takes independent action, seeks out new responsibilities, acts on opportunities, generates new ideas, practices self-development.
Job Knowledge – Understands duties and responsibilities, has necessary job knowledge, has necessary technical skills, understands company mission/values, keeps job knowledge current, is in command of critical issues.
Listening Skills – Listens attentively to others, asks clarifying questions, actively listens, stays open to other viewpoints, manages distractions and interruptions.
Problem Solving/Analysis – Breaks down problems into smaller components, understands underlying issues, can simplify and process complex issues, understands the difference between critical details and unimportant facts.
Results Focus – Targets and achieves results, sets challenging goals, prioritizes tasks, overcomes obstacles, accepts accountability, sets team standards and responsibilities, provides leadership/motivation.
Education and Experience
A bachelor’s degree in a business course of study, emphasizing public policy, non-profit management, and/or business topics. A combination of 3-5 years of advanced study in business, community and/or economic development and/or practical job experience, emphasizing economic and business development activities.
General business hours are 8:00 a.m. to 5:00 p.m. Monday through Friday, though exempt positions will typically require work to be performed outside general business hours. Work is generally performed in an indoor, professional office environment.
While performing the duties of this job, the employee is regularly required to sit and talk or listen, and regularly required to use a keyboard for typing. The employee is often required to stand and walk. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus. The employee must travel to different locations and must be able to provide own transportation.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.