Careers

Position Summary

The Regional Managers of Workforce Services will join the workforce services team and work in tandem to provide professional management for the design, implementation and improvement of the systems and structures used to assist adult, youth and dislocated worker clients to achieve employment. Each manager will oversee the operation of EMDC workforce services throughout their respective regions encompassing Penobscot, Aroostook, Piscataquis, Washington, Hancock counties for Region 1 or Somerset, Kennebec, Androscoggin, Oxford and Franklin Counties for Region 2.

Essential Functions

• Serves as a member of the Workforce Services Leadership Team.
• Interacts with the teams in each of the offices within their region.
• Works with Leadership Team and all Workforce Staff to ensure performance outcomes are achieved or exceeded.
• Leads special projects and programs, as assigned.
• Analyzes data reports and develops plans to implement corrective action, where necessary.
• Provides staff supervision and support to EMDC workforce staff and provides oversight of project deliverables for EMDC contractors, as assigned.
• Provides support and accountability to individual team members as a Supervisor through compassionate and attentive guidance in alignment with the organization’s ideals and strategic goals.
• Performs personnel-related functions including interviewing, selection, and recommendation for new hires, as assigned.
• Responsible for professional standards and measures for team performance.
• Oversees all program services delivery and analyzes activities to improve services to clients, partners and employers within their assigned region.
• Works with all staff and service contractors to meet service delivery goals established in EMDC contracts and agreements with the Northeastern Maine Workforce Development Board or the Central Western Maine Workforce Development Board.
• Participates in Board committees and meetings as assigned.
• Works with staff to identify employer needs and training opportunities and to create employer-based training activities and projects.
• Evaluates, expands, improves and develops programs and services consistent with the mission of EMDC and the goals and objectives of the Board and partners including but not limiting to participant and employer outreach, program visibility and community partnership building.
• Serves clients, partners, and government agencies in an honest, professional, effective and efficient manner as a representative of EMDC.
• Supports and furthers the EMDC mission to serve people while protecting the confidentiality of individual identities and personal information of the clients being served.

Job Requirements

• Excellent communication skills both written and verbal.
• Ability to travel to various offices on a regular basis.
• Ability to develop and implement effective client support systems.
• Possess strong organizational skills and ability to meet deadlines.
• Ability to work well with clients, co-workers, and supervisor.
• Understanding of Workforce Innovation and Opportunity Act (WIOA) programs.
• Knowledge of adult learning theory and practice.
• Advanced knowledge of skills assessment.
• Knowledge of community and human services agencies and resources.
• Experience with career and life skills development preferred.
• Ability to work with disadvantaged population.
• Ability to meet goals in fast-paced environment.
• Valid driver’s license required with regular access to own vehicle.
• Regular attendance required.

Core Competencies

• Computer skills – Skilled in the use of computers, adapts to new technology, learns new programs quickly, uses computers to improve productivity.
• Customer service – Handles customer questions and complaints, communicates with customers, handles service problems politely and efficiently, always available for customers, follows procedure to solve customer problems, understands company products and services, maintains pleasant and professional image.
• Dependability – Meets commitments, works independently, accepts accountability, handles change, sets personal standards, stays focused under pressure, meets attendance/punctuality requirements.
• Integrity/Ethics – Deals with others in a straightforward and honest manner, is accountable for actions, maintains confidentiality, supports company values, conveys good news and bad.
• Teamwork – Meets all team deadlines and responsibilities, listens to others and values opinions, helps team leader to meet goals, welcomes newcomers and promotes a team atmosphere.
  Position Competencies
• Budget costs and controls – Plans for and uses resources efficiently, always looks for ways to reduce costs, tracks and adjusts budgets, contributes to budget planning.
• Communication – Communicates well both verbally and in writing, creates accurate and punctual reports, delivers presentations, shares information and ideas with others. Listens attentively to others, asks clarifying questions, stays open to other viewpoints, manages distractions and interruptions.
• Decision Making/Judgment – Recognizes problems and responds, systematically gathers information, sorts through complex issues, seeks input from others, addresses root cause of issues, makes timely decisions, can make difficult decisions, uses consensus, when possible, communicates decisions to others.
• Leadership – Leads through change and adversity, makes the tough call when needed, builds consensus when appropriate, motivates and encourages others.
• Managing Conflict – Listens well, works proactively to diffuse conflict, finds causes of and solutions to problems, handles difficult people.
• Managing Performance – Applies clear/consistent performance standards, handles performance problems decisively and objectively, is direct but tactful, provides guidance and assistance to improve performance.
• Strategic Thinking/Management – Creates and communicates a long-term vision, balances short- and long-term goals, keeps own and team’s work aligned with overall goals, understands the market and can predict change, understands the industry and the competition, creates and adjusts strategic plans.
• Vision and Values – Supports values and daily actions and decisions, communicates vision and values to others, generates enthusiasm, incorporates vision when planning.

Education/Experience

Experience in re-employment services and training, nonprofit management, counseling, or related field. Supervision experience required. A degree in education, social work, human services, public administration or another related field preferred.

Working Conditions

General business hours are 8:00 a.m. to 5:00 p.m. Monday through Friday, though exempt positions will typically require work to be performed outside general business hours. Work is generally performed in an indoor, professional office environment.

While performing the duties of this job, the employee is regularly required to sit and talk or listen and regularly required to use a keyboard for typing. The employee is often required to stand and walk. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus. The employee must travel to different locations and must be able to provide own transportation.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Disclaimer: Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time

Position Summary

The Accounting Clerk provides financial and administrative support to the Finance Department. The primary purpose of the position is to assist in the day-to-day accounting functions of Accounts Payable (AP), and Accounts Receivable (AR)  along with general ledger analysis in accordance with generally accepted accounting and cost reimbursement principles related to federal and state regulations.

Essential Functions

• Manage day-to-day processes for Accounts Payable (AP) and Accounts Receivable (AR).
• Maintain accurate financial records and ensure compliance with internal policies.
• Prepare new and reconcile outstanding Purchase Orders (PO).
• Perform account reconciliations and general ledger entries.
• Assist in month-end procedures.
• Support the accounting department with various administrative and reporting tasks.
• Review and route invoices for approval.
• Review and process invoices with purchase orders, including attaching all supporting documentation to invoice.
• Code items such as invoices, vouchers, expense reports, check requests, etc., with correct account codes conforming to EMDC’s standard procedures to ensure proper entry into the financial system.
• Communicate with vendors, customers and internal departments as needed including notification of payments, resolving discrepancies, and setting up new vendors in accounting system.
• Investigate and resolve problems associated with processing invoices.
• Prepare batch check runs, wire transfers, bank transfers and ACH payments.
• Prepare various status reports and monthly closings.
• Any other duties or responsibilities as assigned by the Finance Manager.

Job Requirements

• Requires strong knowledge of AR, AP and account reconciliation practices.
• Requires proficiency in accounting software and Microsoft Excel.
• Requires high level of attention to detail and strong organizational skills.
• Requires strong working knowledge of accounting practices and theory, grants management, and fund accounting.
• Requires use of accounting & grants management software, internet, electronic mail, and office productivity software, including spreadsheets and databases.
• Requires ability to: be exact or highly accurate; to meet strict deadlines; to work with others in a group or team; and to work with external customers or the public.
• Requires face-to-face discussions with individuals or teams, contact with others (face-to-face, by telephone, or otherwise), repeating the same physical activities or mental activities over and over, and working indoors in environmentally controlled conditions.
• Requires working with limited supervision.

Core Competencies

Computer skills – Skilled in the use of computers, adapts to new technology, learns new programs quickly, and uses computers to improve productivity.

Customer service – Handles customer and vendor questions and complaints, handles service problems politely and efficiently, always available during working hours for customers, follows procedure to solve customer problems, understands company products and services, maintains pleasant and professional image.

Dependability – Meets commitments, works independently, accepts accountability, handles change, sets personal standards, stays focused under pressure, and meets attendance/punctuality requirements.

Integrity/Ethics – Deals with others in a straightforward and honest manner, is accountable for actions, maintains confidentiality, supports company values, and conveys good news and bad.

Teamwork – Meets all team deadlines and responsibilities, listens to others and values opinions, helps team leader to meet goals, welcomes newcomers and promotes a team atmosphere.

Position Competencies:

Communication – Communicates well both verbally and in writing, creates accurate and punctual reports, delivers presentations, shares information and ideas with others, has good listening skills.

Customer Focus – Builds customer confidence, is committed to increasing customer satisfaction, sets achievable customer expectations, assumes responsibility for solving customer problems, ensures commitments to customers are met, solicits opinions and ideas from customers, responds to internal customers.

Decision Making/Judgment – Recognizes problems and responds, systematically gathers information, sorts through complex issues, seeks input from others, addresses root cause of issues, makes timely decisions, can make difficult decisions, uses consensus when possible, and communicates decisions to others.

Initiative – Tackles problems and takes independent action, seeks out new responsibilities, acts on opportunities, generates new ideas, practices self-development.

Job Knowledge – Understands duties and responsibilities, has necessary job knowledge, has necessary technical skills, understands company mission/values, keeps job knowledge current, and is in command of critical issues.

Listening Skills – Listens attentively to others, asks clarifying questions, actively listens, stays open to other viewpoints, and manages distractions and interruptions.

Problem Solving/Analysis – Breaks down problems into smaller components, understands underlying issues, can simplify and process complex issues, and understands the difference between critical details and unimportant facts.

Results Focus – Targets and achieves results, sets challenging goals, prioritizes tasks, overcomes obstacles, accepts accountability, sets team standards and responsibilities, provides leadership/motivation.

Education/Experience

Associate’s degree in accounting (or related field) and 3+ years of hands-on accounting experience are required.

Excellent written and verbal communication skills are preferred.

Working Conditions

General business hours are 8:00 a.m. to 5:00 p.m. Monday through Friday. Work is generally performed in an indoor, professional office environment.

While performing the duties of this job, the employee is regularly required to sit and talk or listen and regularly required to use a keyboard for typing. The employee is often required to stand and walk. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus. The employee must travel to different locations and must be able to provide own transportation.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Disclaimer: Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Eastern Maine Development Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by law.

Position Summary

Workforce Support Specialist will primarily work in concert with EMDC Workforce Services team members and community partners under the direction/supervision of the Director of Workforce Services. They will assist individuals impacted by employment barriers, Opioid Use Disorder (OUD) or who have been justice involved connect with education, training and employment. Workforce Support Specialists offer encouragement and emotional support, facilitate connections to information, and provide a supportive role in assisting with referrals to community resources. In addition, Workforce Support Specialists will help those impacted in accessing other needed resources, such as shelter, food and transportation–necessary to reintegrate into life, work and community.

Essential Functions

• Coordinate and conduct outreach and information sessions to expand awareness of funding opportunities and access to employment and training services.

• Conduct presentations to inform potential participants of services and procedures.
• Provide support to help participants stay engaged in their employment and training plan and meeting individual goals and objectives including transition to employment.
• Establish and maintain contact with each participant to assess his/her situation and determine need for retraining, job readiness or placement, or other support services.
• Assist service provider case managers, navigators and others with client follow up, group workshops and other grant-related activities.
• Assist participants in their job search by providing job readiness activities: resume development, interviewing preparation, employer research and job seeker support groups.
• Maintain scheduled hours at Career Centers in each region and Community Partner locations including recovery centers, drug treatment courts, recovery residences, county jails and Maine corrections facilities, educational institutions, community action program sites and adult education locations.
• Participate in ongoing training activities specific to the project and the work of Peer Connector/relief worker.
• Establish and maintain close reciprocal relationships with designated partner agencies and organizations to encourage referrals, assist with eligibility documentation and support participant progress.
• Report activities, compile data and outline progress in the format provided by project oversight personnel, and attend community and other meetings as needed to provide outreach, education or referral.
• May perform initial interviews with applicants to gather eligibility information. Help participants understand the rules/regulations and navigation of the workforce services system.
• Advocate for participants to help resolve obstacles to retraining and job placement services.
• Communicate with supervisors or other program service staff about individual participant worker’s needs, concerns, progress, or challenges in accessing services.
• Perform tasks and duties, worker outreach and advocacy activities assigned and approved by project oversight personnel to fulfill the goals of peer support project and meet the readjustment and reemployment needs of participants.

Job Requirements

High school diploma or equivalent required. Some college preferred. Is receiving or has received services and/or supports related to employment barriers, OUD, justice involvement, and is willing to self-identify on this basis with peers and in the community. May be receiving or has received services and supports related to a history of substance use, is in active recovery, and willing to self-identify on this basis with peers and in the community.

Core Competencies

• Computer skills: Skilled in the use of computers, adapts to new technology, learns new programs quickly, uses computers to improve productivity.
• Customer service: Handles customer/client questions and complaints, communicates with customers/clients, handles service problems politely and efficiently, always available for customers/clients, follows procedure to solve customer/client problems, understands company products and services, maintains pleasant and professional image.
• Dependability: Meets commitments, works independently, accepts accountability, handles change, sets personal standards, stays focused under pressure, and meets attendance/punctuality requirements.
• Integrity/Ethics: Deals with others in a straightforward and honest manner, is accountable for actions, maintains confidentiality, supports company values, conveys good news and bad.
• Teamwork: Meets all team deadlines and responsibilities, listens to others and values opinions, helps team leader to meet goals, welcomes newcomers and promotes a team atmosphere.

Position Competencies

• Job Knowledge: Understands duties and responsibilities, has necessary job knowledge, has necessary technical skills, understands company mission/values, keeps job knowledge current, is in command of critical issues.
• Personal Organization: Keeps information organized and accessible, maintains clean/functional work space, works systematically/efficiently, and manages time well.
• Productivity: Manages a fair workload, prioritizes tasks, develops good work procedures, manages time well, and handles information flow.
• Quality: Is attentive to detail and accuracy, is committed to excellence, looks for improvements continuously, monitors quality levels, finds root cause of quality problems, owns/acts on quality problems.

Working Conditions

General business hours are 8:00 a.m. to 5:00 p.m. Monday through Friday, though exempt positions will typically require work to be performed outside general business hours. Work is generally performed in an indoor, professional office environment.

While performing the duties of this job, the employee is regularly required to sit and talk or listen, and regularly required to use a keyboard for typing. The employee is often required to stand and walk. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus. The employee must travel to different locations and must be able to provide own transportation.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Disclaimer: Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Position Summary

The Workforce Development Specialist will be responsible for outreach with potential employers to identify their workforce needs and identify job placement and career opportunities for Workforce customers. The Specialist will coordinate these visits and ensure that all employment leads are followed up on. This position is also responsible for developing On-The-Job Training (“OJT”) and Work Experience opportunities, as well as serve as Career Advisors assisting customers with career exploration, mock interviewing, resume and cover letter reviews, and job placement possibilities. The Workforce Development Specialist will also provide direct delivery of services to customers from application through job placement and follow-up. As an advisor the Workforce Development Specialist will work with customers to develop and execute employment and training plans, utilizing appropriate resources and support services per program guidelines.

Essential Functions

• Serves clients, partners, and government agencies in an honest, professional, ethical, effective, and efficient manner as a representative of EMDC.
• Develops relationships with employers in the Tri-County area.
• Markets all workforce resources available to employers, including OJT, Work Experience, and Apprenticeship.
• Develop employment leads and opportunities for workforce customers.
• Maintain database of potential employers.
• Maintain awareness and documentation of labor market information, relevant legislation and policy, and best practices in the field.
• Builds partnerships and maintains relationships with related educational institutions and community or government agencies.
• Completes intake applications and evaluates employment potential of applicants, provides employment-focused career advising services to enrolled customers, makes enrollment decisions in consultation with management.
• Administers career plans for customers, including financial planning/projections support services or training, and reconciling essential needs.
• Strategizes recruitment of quality enrollments; assists customers and evaluates systems to ensure that training, employment, education, and program performance goals are being met.
• Delivers, coordinates, and facilitates youth programming, including work readiness and other group program cohorts.
• Facilitates group presentations; leads large and small groups, informational sessions, focus groups, or other special events.
• Develops work experiences and work sites for students and cultivates employer relationships; creates partnerships with local colleges and universities, adult education, DHHS, Vocational Rehab, and high schools; participates in community meetings.
• Maintains excellent documentation and attention to detail; utilizes Maine Job Link to record and capture required data for programming and monitoring need.

Job Requirements

• Excellent communication skills, both written and verbal.
• Strong organizational skills and ability to meet deadlines in a fast-paced environment.
• Ability to work well with customers, co-workers, and supervisor.
• Understanding of Workforce Investment Act and successor programs.
• Ability to deliver presentations and facilitate conversations with small groups of customers and businesses.
• Valid driver’s license required with regular access to own reliable vehicle.
• Ability and willingness to provide services in locations outside the offices in collaboration with partners and community organizations.
• Regular attendance required.

Core Competencies

• Computer skills: Skilled in the use of computers, adapt to new technology, learns new programs quickly, uses computers to improve productivity.
• Customer service: Handles customer questions and complaints, communicates effectively, handles service problems politely and efficiently, maintains availability, follows procedure to solve customer problems, understands company products and services, maintains pleasant and professional image.
• Dependability: Meets commitments, works independently, accepts accountability, handles change, sets personal standards, stays focused under pressure, and meets attendance/punctuality requirements.
• Integrity/Ethics: Deals with others in a straightforward and honest manner, is accountable for actions, maintains confidentiality, supports company values, and conveys good news and bad.
• Teamwork: Meets all team deadlines and responsibilities, listens to others and values opinions, helps team leader to meet goals, welcomes newcomers and promotes a team atmosphere.

Position Competencies

• Communication: Communicates well both verbally and in writing, creates accurate and punctual reports, delivers presentations, shares information and ideas with others, has good listening skills.
• Customer Focus: Builds customer confidence, is committed to increasing customer satisfaction, sets achievable customer expectations, assumes responsibility for solving problems, ensures commitments to customers are met, solicits opinions and ideas from customers, responds to internal customers.
• Initiative: Tackles problems and takes independent action, seeks out new responsibilities, acts on opportunities, generates new ideas, practices self-development.
• Listening Skills: Listens attentively to others, asks clarifying questions, actively listens, stays open to other viewpoints, and manages distractions and interruptions.
• Problem Solving/Analysis: Breaks down problems into smaller components, understands underlying issues, can simplify and process complex issues, understands the difference between critical details and unimportant facts.
• Results Focus: Targets and achieves results, sets challenging goals, prioritizes tasks, overcomes obstacles, accepts accountability, sets team standards and responsibilities, provides leadership/motivation.

Education/Experience

• A degree in education, social work, human services, public administration or other related field preferred. Prior experience working with small businesses preferred.

Working Conditions

General business hours are 8:00 a.m. to 5:00 p.m. Monday through Friday, though exempt positions will typically require work to be performed outside general business hours. Work is generally performed in an indoor, professional office environment.

While performing the duties of this job, the employee is regularly required to sit and talk or listen, and regularly required to use a keyboard for typing. The employee is often required to stand and walk. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus. The employee must travel to different locations and must be able to provide own transportation.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Disclaimer: Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.