Careers

Date: 2022
Position Title: Disadvantaged Business Services Specialist – DBE
Division:  PTAC
Level: Level 4—Program Specialist
FLSA Status: Non-Exempt
Reports to: PTAC Director
Location: Flexible office locations within Maine

Position Summary

This position will implement the MaineDOT Disadvantaged Business Enterprise (DBE) Supportive Services (DBESS) program at EMDC. The objective of the DBE program in Maine is to level the playing field by providing small businesses owned by women, minority and other socially and economically disadvantaged individuals a fair opportunity to compete for federally funded highway contracts. This is accomplished by helping to make them better and stronger businesses as well as exposing them to procurement opportunities.

The Specialist will be responsible for developing relationships with current and potential DBE certified firms. The Specialist will conduct outreach, deliver programming, offer referrals, and connect businesses with appropriate resources.  The Specialist is the primary contact for all DBE Supportive Services clients, and will outreach to and represent other EMDC business services as appropriate.

Specific responsibilities include statewide promotion of the program, as well as one-on-one advising of business clients, which may include referrals to other service providers. This position requires strong communication skills and the ability to build professional relationships with service providers, government agencies, and prime contractors. You need to be a high energy person that loves meeting, talking with and helping people to be successful in this role. Knowledge and understanding of the existing services and service organizations that support the disadvantaged business community is a significant plus.

Essential Functions

• Conduct outreach and promote the DBE program through participation in in-person and virtual events, with the twin objectives of raising awareness of the program and identifying potential new DBE firms
• Develop and maintain relationships with federal, state and local government agencies and prime contractors, as well as with other business resource providers throughout the region
• Build relationships with businesses and deliver program orientation, counseling, and technical assistance services to DBE clients
• Analyze business needs of current and potential DBE firms; develop custom tailored responses utilizing EMDC resources as well as federal, regional, and local resources as appropriate
• Work with MaineDOT Office of Civil Rights personnel to properly implement the DBESS program
• Develop and deliver workshops and webinars on topics of interest
• Write and submit reports required by the agreement.  Maintain records and procedures for all tasks involved with the DBE contract
• Supervise subcontractors, interns, or other third parties as needed to deliver services
• Conduct professional activities in accordance with the highest standards of ethics and integrity and avoid any real or perceived conflicts of interest
• Other duties as assigned

Job Requirements

This person holding this position must demonstrate professionalism, have high energy, be enthusiastic, be highly motivated, value teamwork, have the ability to self-manage, and have problem-solving skills. The position also requires:

• Strong technical skills including a working knowledge of Microsoft Office Suite, contact relationship management software, Photoshop, and other software programs
• Strong writing and presentation skills, including presentations and reports
• Ability to work independently, handling multiple tasks and staying focused
• Willingness to learn new things and take the initiative on tasks
• Ability to work well with Maine DBE clients, contractors, co-workers, and supervisor
• Ability to meet deadlines in a fast-paced environment, both in an office and remotely
• Willingness to work cooperatively with co-workers in all EMDC programs

Core Competencies

• Computer skills: Skilled in the use of computers and online communications, adapts to new technology, learns new programs quickly, uses computers to improve productivity
• Customer service: Handles customer/client questions and complaints, communicates with customers/clients, handles service problems politely and efficiently, always available for customers/clients, follows procedure to solve customer/client problems, understands company products and services, maintains pleasant and professional image
• Dependability: Meets commitments, works independently, accepts accountability, handles change, sets personal standards, stays focused under pressure, and meets attendance/punctuality requirements
• Integrity/Ethics: Deals with others in a straightforward and honest manner, is accountable for actions, maintains confidentiality, supports company values, conveys good news and bad
• Teamwork: Meets all team deadlines and responsibilities, listens to others and values opinions, helps team leader to meet goals, welcomes newcomers and promotes a team atmosphere.

Position Competencies

• Communication – Communicates well both verbally and in writing, creates accurate and punctual reports, delivers presentations, shares information and ideas with others, has good listening skills
• Customer Focus– Builds customer confidence, is committed to increasing customer satisfaction, sets achievable customer expectations, assumes responsibility for solving customer problems, ensures commitments to customers are met, solicits opinions and ideas from customers, responds to internal customers
• Decision Making/Judgment – Recognizes problems and responds, systematically gathers information, sorts through complex issues, seeks input from others, addresses root cause of issues, makes timely decisions, can make difficult decisions, uses consensus when possible,  communicates decisions to others
• Job Knowledge – Understands duties and responsibilities, has necessary job knowledge, has necessary technical skills, understands company mission/values, keeps job knowledge current, is in command of critical issues
• Planning – Develops realistic plans, sets goals, aligns plans with company goals, plans for and manages resources, creates contingency plans, coordinates/cooperates with others.

Education/Experience

Bachelor’s degree (any discipline) and two years or more experience advising small businesses. One year of experience managing a small business may be substituted for the general business advising experience. Preferred experience: Four years or more of advising and training disadvantaged small businesses how to perform in the government marketplace and/or how to build better internal organizations.

Working Conditions

General business hours are 8:00 a.m. to 5:00 p.m. Monday through Friday, though exempt positions will typically require work to be performed outside general business hours. Work is generally performed in an indoor, professional office environment.

While performing the duties of this job, the employee is regularly required to sit and talk or listen, and regularly required to use a keyboard for typing. The employee is often required to stand and walk. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus. The employee must travel to different locations and must be able to provide own transportation.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Disclaimer: Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Eastern Maine Development Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by law.

EMDC is seeking an accounting intern for the summer season. The start and end dates are flexible, based on EMDC’s and the intern’s availability.

To learn more or to apply, contact careers@emdc.org.

Position Title: Workforce Development Specialist
Division: Workforce & Economic Development
Level: Level 4-Program Specialist
Salary: $42,000
FLSA Status: Non-exempt
Reports to: Director of Workforce Services
Primary Office: Various office options within Kennebec and Somerset counties

Position Summary

The Workforce Development Specialist will be a part of a team and be responsible for preparing EMDC customers to enter and stay in the workforce. This includes identifying job placement opportunities, establishing career options, assessing workplace experience, developing training plans, reviewing resumes, conducting mock interviews, arranging supportive services, training hard and soft skills, and more. The specialist works with potential employers to understand their labor needs, which will shape what specific trainings EMDC provides to its customers. The position will also conduct outreach to companies to promote our employer services, including On the Job Trainings (OJT) and Work Experiences. These two programs allow job seekers to gain work experience by working for a real-world employer while EMDC subsidizes their wages.

Essential Functions

• Serves clients, partners, and government agencies in an honest, professional, ethical, effective, and efficient manner as a representative of EMDC.
• Develops relationships with employers in the service provider area.
• Markets all workforce resources available to employers, including OJT, Work Experience, and Apprenticeship.
• Develop and deliver Work Ready training as a certified facilitator.
• Develop employment leads and opportunities for workforce customers.
• Maintain database of potential employers.
• Maintains awareness and documentation of labor market information, relevant legislation and policy, and best practices in the field.
• Builds partnerships and maintains relationships with related educational institutions and community or government agencies.
• Assist with coordination and delivery of informational sessions, focus groups, and other special events.
• Completes intake applications and evaluates employment potential of applicants; provides employment-focused career advising services to enrolled customers; makes enrollment decisions in consultation with management.
• Administers career plans for customers, including financial planning/projections support services or training, and reconciling essential needs.
• Strategizes recruitment of quality enrollments; assists customers and evaluates systems to ensure that training, employment, education, and program performance goals are being met.
• Delivers, coordinates, and facilitates youth programming, including: work readiness, Young Mainers’ Workforce Academy, and other group program cohorts.
• Facilitates group presentations; leads large and small groups, informational sessions, focus groups, or other special events.
• Develops work experiences and work sites for students and cultivates employer relationships; creates partnerships with local colleges and universities, adult education, DHHS, Vocational Rehab, and high schools; participates in community meetings.
• Maintains excellent documentation and attention to detail; utilizes Maine JobLink to record and capture required data for programming and monitoring need.                                                                                                                                                       

Job Requirements                                                                                                                                       

• Excellent communication skills, both written and verbal.
• Demonstrated background working within, or as a partner, with the regional healthcare sector or technical or administrative healthcare positions.
• Strong organizational skills and ability to meet deadlines in a fast-paced environment.
• Ability to work well with customers, co-workers, and supervisor.
• Understanding of Workforce Investment Act and successor programs.
• Ability to deliver presentations and facilitate conversations with small groups of customers and businesses.
• Valid driver’s license required with regular access to own reliable vehicle.
• Regular attendance required.

Core Competencies

• Computer skills: Skilled in the use of computers, adapt to new technology, learns new programs quickly, uses computers to improve productivity.
• Customer service: Handles customer questions and complaints, communicates effectively, handles service problems politely and efficiently, maintains availability, follows procedure to solve customer problems, understands company products and services, maintains pleasant and professional image.
• Dependability: Meets commitments, works independently, accepts accountability, handles change, sets personal standards, stays focused under pressure, and meets attendance/punctuality requirements.
• Integrity/Ethics: Deals with others in a straightforward and honest manner, is accountable for actions, maintains confidentiality, supports company values, and conveys good news and bad.
• Teamwork: Meets all team deadlines and responsibilities, listens to others and values opinions, helps team leader to meet goals, welcomes newcomers and promotes a team atmosphere.

Position Competencies

• Communication: Communicates well both verbally and in writing, creates accurate and punctual reports, delivers presentations, shares information and ideas with others, has good listening skills.
• Customer Focus: Builds customer confidence, is committed to increasing customer satisfaction, sets achievable customer expectations, assumes responsibility for solving problems, ensures commitments to customers are met, solicits opinions and ideas from customers, responds to internal customers.
• Initiative: Tackles problems and takes independent action, seeks out new responsibilities, acts on opportunities, generates new ideas, practices self-development.
• Listening Skills: Listens attentively to others, asks clarifying questions, actively listens, stays open to other viewpoints, and manages distractions and interruptions.
• Problem Solving/Analysis: Breaks down problems into smaller components, understands underlying issues, can simplify and process complex issues, understands the difference between critical details and unimportant facts.
• Results Focus: Targets and achieves results, sets challenging goals, prioritizes tasks, overcomes obstacles, accepts accountability, sets team standards and responsibilities, provides leadership/motivation.

Education/Experience

A degree in education, social work, human services, public administration or other related field preferred. Prior experience working with small businesses preferred.

Working Conditions

General business hours are 8:00 a.m. to 5:00 p.m. Monday through Friday. Work is generally performed in an indoor, professional office environment.

While performing the duties of this job, the employee is regularly required to sit and talk or listen, and regularly required to use a keyboard for typing. The employee is often required to stand and walk. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus. The employee must travel to different locations and must be able to provide own transportation.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Disclaimer

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Date: 2022
Position Title: Portfolio Manager
Division: Lending
Level: Level 4- Program Specialist
FLSA Status: Exempt
Reports To: Senior Loan Officer and Team Lead
Primary Office: Bangor, Maine

Position Summary
The primary responsibilities of this position are coordinating and preparing for the closing of new loans, as well as the on-going monitoring and servicing of existing loans.
Essential Functions
New Loan Administration
• Managing the closing process for new loans, after they have been approved. This includes preparation of loan closing documents for EMDC’s direct loan programs, coordination with the Borrower, participating Lender, attorney or title company to prepare for closing, verifying the collateral and managing disbursements for funding and loan fees.
• For SBA loans, provide templates of necessary documents from EMDC’s software to our closing attorney, continue to communicate with Attorneys, Borrower and primary lender until loan is closed and funded.
• Verify that collateral documents have been properly recorded with Registry of Deeds or Maine Secretary of State, that the loan file is complete, and information has been entered into databases.

Loan Servicing
• Review of modification requests for existing loans, such as changes in collateral or repayment terms, conduct any needed title searches for collateral changes, prepare documentation for senior management’s review. If request is for an SBA loan, also submit request to SBA as appropriate. If request is approved, prepare any loan or collateral documents needed, collect signatures from Borrower, record documents at Registry of Deeds or Secretary of State as needed.
• Respond promptly to requests received from Borrower regarding loan status, servicing requests, provide pay-off totals to Borrower or other lenders.
• Monitor EMDC’s security interest in collateral, by checking on status of current insurance coverage and financial reports, renewal of UCC Financing Statements on a five-year basis, and confirmation of Borrower’s payment of any unpaid real estate or personal property tax liens.
• Enter information into loan databases regarding conversations with Borrowers, servicing actions, insurance policies, UCC forms and financial statements. Develop delinquency and aging reports.
• Review of existing loan folders prior to audit, to confirm that folders are complete, and information is up-to-date for insurance, financial reports and any servicing actions.
• Paid Loans: Return original Promissory Note to Borrower, request checks from Accounting for recording fees, prepare and submit discharges for recording at Registry or Secretary of State.

Reporting
• On-going update of Funds Available Report to determine that requirements of each funding source regarding use of funds and loan term are met.
• Prepare monthly reports for the SBA 7a Community Advantage Program, prepare quarterly or semi-annual reports for other funding sources, such as EDA, FAME and Rural Development. Provide any other information or reports needed by Accounting or Senior Management, such as the monthly Reserve Report.
• In coordination with Accounting and Management, provide information requested by EMDC auditors for the annual audit, as well as any audits conducted by funding source auditors.
• Prepare Agenda for Loan Review Committee meetings, take Minutes and provide completed Minutes to Director to be distributed to Board members.
• Manage printing of year-end statements mailed to all Borrowers, as well as prepare and mail 1098 Mortgage Interest forms to Borrowers and IRS.
• Analyze portfolio trends and identify portfolio vulnerabilities by interpreting data on payment history, borrower financial ratios, pricing, and other factors affecting the portfolio.

Other Responsibilities
• Coordinate and manage contract for lending services with the Island Institute.
• Perform annual site visits to current lending customers, ensuring collateral is viable, providing assistance, referrals, and information as appropriate. Assist the Loan Officer with annual borrower ratings.

Job Requirements
• Excellent communication skills, both written and verbal. Ability to speak before groups, lead meetings, draft business correspondence, and write accurate reports.
• Strong organizational skills and an ability to meet deadlines in a fast-paced environment.
• Ability to understand loan documentation and regulations.
• Ability to work in MS Excel to produce analysis and reports.
• Demonstrated experience in quickly learning new computer software and applications.
• Willingness to communicate with borrowers on a regular basis and maintain positive relationships with them.
• Valid driver’s license, access to own reliable vehicle, and ability to travel within the state, attend occasional night meetings, and attend occasional out-of-state meetings and events.

Education/Experience
• Bachelor’s Degree (preferably in business-related discipline) or 3-5 years of work experience.

Working Conditions
General business hours are 8:00 a.m. to 5:00 p.m. Monday through Friday, though exempt positions will typically require work to be performed outside general business hours. Work is generally performed in an indoor, professional office environment.
While performing the duties of this job, the employee is regularly required to sit and talk or listen, and regularly required to use a keyboard for typing. The employee is often required to stand and walk. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus. The employee must travel to different locations and must be able to provide own transportation.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Position Title: Senior Loan Officer and Team Leader
Division: Lending
Level: Level 2 – Senior Management
FLSA Status: Exempt
Reports To: President/CEO
Primary Office: Bangor, Maine

Organizational Summary

Eastern Maine Development Corporation (EMDC) is a private, non-profit economic development agency comprised of lending, workforce development, government contracting advising, and business and community development. EMDC is designated as a U.S. Small Business Administration Certified Development Company and a Community Development Financial Institution. Created in 1967, EMDC has boosted the statewide small business community through our impact lending programs since 1982, with a portfolio of over $18 million.

Position Summary

Reporting directly to the President/CEO, the Senior Loan Officer and Team Leader provides professional management for the design, implementation, and improvement of business lending programs. With a focus on impact lending, the Senior Loan Officer will lead a team that identifies opportunities to create and retain jobs, generate future investments, and grow communities statewide. The Senior Loan Officer works closely with other EMDC management and staff to develop and deliver programs of benefit to EMDC and its customers. Additionally, the position plays a leadership role both internally and externally in promoting and developing interdisciplinary initiatives.

Essential Functions

• Contribute to loan production goals by identifying lending opportunities and originating new loans
• Work with partners on loan participations
• Structure loans in compliance with internal credit guidelines and program requirements
• Prepare and negotiate loan proposals under the supervision of the Director of Lending
• Manage the loan process from deal screening to loan approval
• Interviewing loan applicants
• Analyzing financial statements and business plans
• Preparing credit memos for presentation to EMDC’s Loan Committee
• Some loan servicing, as necessary
• Oversee strategies, staffing, and delivery of assigned programs within business lending.
• Ensure projects and contracts are completed on deadline and on budget
• Assist other lending staff as appropriate in direct service delivery, administration, and reporting for assigned programs.
• Provide regular and consistent reporting to President/CEO on the status of projects, anticipated problems or opportunities, funding opportunities, and other information that will support EMDC and strengthen our services and connection to clients.
• Provide clear oral and written communications to clients, colleagues, community partners, outside agencies, and potential funding sources.
• Engage communities and businesses in purposeful, productive problem solving and implementation activities.
• Serve as liaison to regional boards and committees, community partners, and other organizations; providing above services and coordinating the provision of these services by other staff and/or consultants.
• Participate in EMDC management decisions, assisting and supporting the President/CEO in designated functions as necessary.
• Provide regular updates to Loan Committee, Finance Committee, and Board of Directors on status of Lending program.
• Provide administrative, marketing and support functions as required to meet program and agency goals.
• Ensure integration of Lending program with other EMDC departments and services.

Job Requirements

• Demonstrate understanding of current community, economic development  and lending concepts and practices, including facilitation,  concepts of growth and development, cluster theory, and other concepts and practices that define the current requirements for community economic development professionals. Be familiar and collaborate with all EMDC economic development and workforce programs. Be familiar with SBA SOPs and all state and federal lending compliance requirements.
• Demonstrate time and project management skills with the ability to coordinate with other lending partners, management team, consultants, federal funding partners, and coordinate staff resources to ensure successful loan project completion and servicing. Work in concert with Finance Department to ensure budget and financial controls meet project requirements.
• Demonstrate sound organizational skills with the ability to be flexible leading a team effort while managing multiple projects.
• Serve as a lending ambassador, along with EMDC President/CEO, to the banking community through an engaged and continuous communication effort.
• Align with EMDC mission and demonstrate a willingness to communicate and work with others in a team management concept.
• Ability to work cooperatively and collaboratively with all levels of employees, management, and external agencies to maximize performance and achieve departmental goals.
• Ability to make recommendations, resolve problems, and exercise judgment that is consistent with best practice, established standards, and/or applicable law.
• Ability to research, analyze, and report various types of data and information.
• Ability to organize and prioritize work, work with limited supervision, and manage multiple conflicting priorities.

Core Competencies

• Budget costs and controls – Plans for and uses resources efficiently, always looks for ways to reduce costs, creates accurate and realistic budgets, tracks and adjusts budgets, contributes to budget planning.
• Communication – Communicates well both verbally and in writing, creates accurate and punctual reports, delivers presentations, shares information and ideas with others. Listens attentively to others, asks clarifying questions, stays open to other viewpoints, manages distractions and interruptions.
• Decision Making/Judgment – Recognizes problems and responds, systematically gathers information, sorts through complex issues, seeks input from others, addresses root cause of issues, makes timely decisions, makes difficult decisions, uses consensus when possible, communicates decisions to others.
• Leadership – Leads through change and adversity, makes the tough call when needed, builds consensus when appropriate, motivates and encourages others.
• Managing Conflict – Listens well, diffuses conflict before it starts, finds causes of and solutions to problems, handles difficult people.
• Managing Performance – Applies clear/consistent performance standards, handles performance problems decisively and objectively, is direct but tactful, provides guidance and assistance to improve performance.
• Strategic Thinking/Management – Creates and communicates a long-term vision, balances short and long-term goals, keeps own and team’s work aligned with overall goals, understands the market and can predict change, understands the industry and the competition, creates and adjusts strategic plans.
• Vision and Values – Supports values and daily actions and decisions, communicates vision and values to others, generates enthusiasm, incorporates vision when planning.

Education/Experience

Successful candidate will typically have the equivalent of a Bachelor’s degree in Business Management, Public Administration, or related field and at least seven years’ experience in non-profit management, economic development, or related field, including a demonstrated history of successful program delivery and staff management.

Working Conditions

General business hours are 8:00 a.m. to 5:00 p.m. Monday through Friday, though exempt positions will typically require work to be performed outside general business hours. Work is generally performed in an indoor, professional office environment.

While performing the duties of this job, the employee is regularly required to sit and talk or listen, and regularly required to use a keyboard for typing. The employee is often required to stand and walk. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus. The employee must travel to different locations and must be able to provide own transportation.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Disclaimer: Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Eastern Maine Development Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by law.

Eastern Maine Development Corporation (EMDC) is recruiting for a newly created full time position of Staff Accountant based in our 40 Harlow Street, Bangor, Maine office.

EMDC fosters public-private relationships and leverages resources that help businesses, communities and individuals reach long-term goals and prosperity. Services include Business Lending, Workforce Development, Business Services, Community Initiatives, and Procurement Assistance.  Visit us at www.emdc.org to learn more.

As the Staff Accountant at EMDC, you will work with the senior leadership team, and collaborate with the Senior Accountant and General Accountants to develop and implement financial strategies across the organization.

Responsibilities assigned may include:

• Code items such as invoices, vouchers, expense reports, check requests, etc., with correct account codes conforming to EMDC’s standard procedures to ensure proper entry into the financial system
• Handle vendor correspondence via phone or email
• Review, match and attach purchase orders along with all supporting documentation to invoices
• Investigate and resolve problems associated with processing of invoices
• Prepares batch check runs, wire transfers, bank transfers and ACH transactions
• Assists with monthly status reports, and monthly closings.
• Assist in account reconciliation and closing process on a monthly basis.
• Analyze different general ledger accounts regularly.
• Collate bank statements on monthly basis
• Provide support to auxiliary schedules for auditing purposes as per assigned work.
• Analyze accounts receivable and payable, negotiable securities, and canceled checks to confirm records are accurate.
• Prepares, examines, or analyzes accounting records, financial statements, or other financial reports to assess accuracy, completeness, and conformance to reporting and procedural standards.
• Perform other related activities as required to meet department and organizational goals.

Qualifications for this position requires:

A Bachelor’s Degree in accounting, finance, or related field, and at least three years accounting experience in a non-profit organization, broad knowledge of computerized accounting systems which includes NetSuite, as well as extensive working knowledge of MS Excel and exceptional interpersonal skills.

Interested applicants should submit a resume and cover letter addressing your qualifications as stated above to: Ashley Bubar, Accounting Manager, abubar@emdc.org, 207-942-6389

Closing: Until filled

Date: 2022
Position Title: PTAC Program Assistant
Division: Maine PTAC
Level: Level 5 – Program Staff
FLSA Status: Non-Exempt
Reports To: Maine PTAC Director
Primary Office: Bangor, Maine

Position Summary

This full-time position will join a dynamic organization and team that assists people, communities and businesses throughout the state.

The PTAC Program Assistant supports the PTAC Director and procurement counselors with day-to-day activities, including: workshop/webinar planning and preparation, newsletter support, social media coordination, Bid Match posting, Matchmaker Event organization and implementation, preparation and presentation of data and reports, and design and development of marketing materials.

This will be a Full-Time (40 hours per week position, typically Monday –  Friday 8am-5pm).

Job Requirements

Requires strong, professional communication skills in person, on the phone, and through email; requires organizational skills to ensure successful coordination of events and conferences. Requires face-to-face discussions with individuals or teams; Requires being exact or highly accurate; Requires meeting strict deadlines; Requires significant coordinating with others in accomplishing work activities; Requires work with others in a group or team; Requires ability to work with limited supervision; Requires working indoors in environmentally controlled conditions.

Technical skills include: creating/managing Zoom meetings; maintaining social media accounts (Facebook, twitter, and LinkedIn); creation of reports and presentations, including manipulation of data from databases; creation of newsletters and announcements via Constant Contact.

Essential Functions:

• Assists in PTAC training workshop administration and implementation, both virtual and in-person. Virtual events are conducted primarily through Zoom.
• Supports development of monthly PTAC newsletter and other materials, physical and virtual.
• Maintains PTAC’s social media accounts (Facebook, twitter, and LinkedIn), creating regular content and engaging with followers on each platform.
• Interacts with Maine PTAC clients to field questions and direct them to appropriate staff.
• Supports PTAC Director and team in setting up, administering, and conducting regional Matchmaker events.
• Maintains relevant training, facility and match logs
• Updates PTAC Constant Contact databases
• Maintains selected PTAC files – both hardcopy and electronic, and updates client information as required.
• Performs internet searches of awards to PTAC clients and updates client records accordingly.
• Maintains calendars of events in interest to PTAC
• General administrative activities in support of the PTAC program
• Other administrative duties as assigned

Core Competencies

• Computer skills – Skilled in the use of computers, adapts to new technology, learns new programs quickly, and uses computers to improve productivity.
• Customer service – Handles customer questions and complaints, communicates with customers, handles service problems politely and efficiently, always available for customers, follows procedure to solve customer problems, understands company products and services, and maintains pleasant and professional image.
• Dependability – Meets commitments, works independently, accepts accountability, handles change, sets personal standards, stays focused under pressure, and meets attendance/punctuality requirements.
• Integrity/Ethics – Deals with others in a straightforward and honest manner, is accountable for actions, maintains confidentiality, supports company values, and conveys good news and bad.
• Teamwork – Meets all team deadlines and responsibilities, listens to others and values opinions, helps team leader to meet goals, and welcomes newcomers and promotes a team atmosphere.

Position Competencies

• Adaptability/Flexibility – Adapts to change, is open to new ideas, takes on new responsibilities, handles pressure, and adjusts plans to meet changing needs.
• Initiative – Tackles problems and takes independent action, seeks out new responsibilities, acts on opportunities, generates new ideas, and practices self-development.
• Interpersonal Skills – Has good listening skills, builds strong relationships, is flexible/open-minded, negotiates effectively, solicits performance feedback, and handles constructive criticism.
• Personal Organization – Keeps information organized and accessible, maintains clean/functional work space, works systematically/efficiently, and manages time well.
• Productivity – Manages a fair workload, prioritizes tasks, develops good work procedures, manages time well, and handles information flow.
• Quality – Is attentive to detail and accuracy, is committed to excellence, looks for improvements continuously, monitors quality levels, finds root cause of quality problems, and owns/acts on quality problems.

Education/Experience

High School Diploma with related work experience required.  Associate’s Degree or business training certificate preferred.  Strong working knowledge of Microsoft Office Suite required. Experience in planning and conducting Zoom meetings and/or webinars preferred. Strong organizational skills and the ability to meet deadlines in a fast-paced office environment required. Superior customer service skills a must. Demonstrated history of being dependable and timely with attendance required.  Valid driver’s license required and access to own reliable vehicle preferred.

Working Conditions

Work is generally performed in an indoor, professional office environment.

While performing the duties of this job, the employee is regularly required to sit and talk or listen, and regularly required to use a keyboard for typing. The employee is often required to stand and walk. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.