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Careers

Our employee’s skill sets and backgrounds create a diverse team that shares a common goal of fostering collaboration and promoting economic development. EMDC is committed to providing excellent service for over 50 years, we offer rewarding employment opportunities across Eastern Maine.

Current Opportunities

Date:                                  2022
Position Title:               Planner
Division:                         Community
Level:                                Level 4- Program Specialist
FLSA Status:               Exempt

Primary Office:             Bangor, Maine


Position Summary

The position of Planner is responsible for delivering technical assistance to municipal and regional entities on a broad array of land use, code enforcement, development, environmental and infrastructure topics. The Planner also provides the ESRI’s GIS mapping services for the EMDC region. The Planner will join a department that employs a team approach, focusing on communication, integration with other EMDC programs, and outcomes.

Essential Functions

  • Provide technical planning and related assistance to municipal officials.
  • Work with local committees in drafting, review, and revision of local comprehensive, transportation and development plans that adhere to State and federal regulations, and other related materials.
  • Organize and facilitate meetings to engage local and regional stakeholders in planning processes.
  • Correctly and efficiently utilize and analyze demographic, economic, environmental, tabular and mapped sources of information for presentation in reports and to audiences in support of planning initiatives.
  • Attend meetings of local, regional, and state groups and committees, planning seminars, and conferences. This includes evening meetings.
  • Support efforts on Eastern Maine’s Comprehensive Economic Development Strategy (CEDS) that reinforce EMDC’s designation as an Economic Development District (EDD).
  • Support efforts and activities of EMDC’s Regional Planning Commission.
  • Communicate and coordinate plans and projects with other EMDC staff, local and regional groups, and governmental agencies.
  • Prepare and update reports, plans, ordinances, and other planning-related documents as directed. Assist with contract management and grants development as needed.

Job Requirements

  • Working knowledge of the principles, practices, and applications of community and regional planning, transportation planning, municipal land use planning, code enforcement, and resiliency planning. Knowledge of transportation planning is a plus.
  • Ability to communicate, establish, and maintain effective working relationships with local, state, and federal officials, and colleagues in other public and private agencies and institutions.
  • Excellent oral and written communication skills including the ability to present technical information and planning concepts clearly and effectively to a range of audiences.
  • Up-to-date working knowledge of federal and state legislation, programs, regulations, and procedures related to planning and the particular area of specialization.
  • Working knowledge of GIS technology preferred.
  • Ability to organize and facilitate group and committee discussions leading to clear and identifiable outcomes.
  • Ability to work with limited supervision, to organize and execute work assignments in a thorough and timely manner, to work under frequent time pressures and be able to keep several projects in progress at the same time.
  • Willingness to travel, and to attend frequent night meetings, using personal vehicle for business use (reimbursable).

Education/Experience

A minimum of a four-year college degree in urban, regional or transportation planning or related field is required. Experience in community planning; knowledge of the concepts, theories, principles, and practices of planning and economic development at the regional and local level. Proficiency in Microsoft Office.

Working Conditions

General business hours are 8:00 a.m. to 5:00 p.m. Monday through Friday, though exempt positions will typically require work to be performed outside general business hours. Work is generally performed in an indoor, professional office environment.

While performing the duties of this job, the employee is regularly required to sit and talk or listen, and regularly required to use a keyboard for typing. The employee is often required to stand and walk. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus. The employee must travel to different locations and must be able to provide own transportation.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Disclaimer: Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Date:                                   2023
Position Title:               Broadband Specialist
Division:                           Community
Level:                                 Level 4- Program Specialist
FLSA Status:               Exempt
Reports To:                    President & CEO
Primary Office:             Bangor, Maine


Position Summary

The position of Broadband Specialist is responsible for delivering technical assistance and project facilitation to municipal and regional entities on for broadband expansion including planning and infrastructure/construction of technology.  The Broadband Specialist will join an organization that focuses on communication, integration with other EMDC programs, and outcomes.

EMDC delivers high-quality and impactful economic, community, business and workforce development services to municipalities, employers and individuals throughout the northeastern region of Maine. Services include small business impact lending to support job retention and boost the region’s economic vitality, business technical assistance, land use and transportation planning, government contracting technical assistance, and climate resiliency services. Our work is framed by building partnership and collaboration.

EMDC will build on existing and establish new relationships to cultivate Eastern Maine anchor institutions as potential investors in community-driven broadband solutions. The connections between affordable and equitable access to broadband can be connected to the mission of these institutions, be it health and wellness, education, economic development, or another focus.

Essential Functions

  • Provide support and education to communities and groups of communities within the Eastern Maine Counties of Penobscot and Piscataquis counties to help support broadband planning and community-driven infrastructure solutions;
  • Actively engage with and support municipal broadband committees;
  • Build on existing relationships to enter communities not yet developing broadband strategies to connect them with their peers and encourage engagement;
  • Partner with National Digital Equity Center to develop a regional digital inclusion plan as part of a statewide plan;
  • Support data collection and research; as needed;
  • Identify potential community anchor institution broadband investment opportunities;
  • Other tasks as assigned.

Job Requirements

  • Working knowledge of the principles, and practices, and applications of broadband accessibility.
  • Ability to communicate and establish and maintain effective working relationships with local, state, and federal officials, and colleagues in other public and private agencies and institutions.
  • Excellent oral and written communication skills including the ability to present technical information and planning concepts clearly and effectively to a range of audiences.
  • Up-to-date working knowledge of federal and state legislation, programs, regulations, and procedures related to broadband.
  • Ability to organize and facilitate group and committee discussions leading to clear and identifiable outcomes.
  • Ability to work with limited supervision, to organize and execute work assignments in a thorough and timely manner, to work under frequent time pressures and be able to keep several projects in progress at the same time.
  • Willingness to travel, and to attend frequent night meetings, using personal vehicle for business use (reimbursable).

 

Education/Experience
A minimum of a four-year college degree. Experience in project oversight, planning, outreach and meeting facilitation.   Knowledge of the concepts, theories, principles, and practices of broadband project development and economic development at the regional and local level. Proficiency in Microsoft Office.

Working Conditions

General business hours are 8:00 a.m. to 5:00 p.m. Monday through Friday, though exempt positions will typically require work to be performed outside general business hours. Work is generally performed in an indoor, professional office environment.

While performing the duties of this job, the employee is regularly required to sit and talk or listen, and regularly required to use a keyboard for typing. The employee is often required to stand and walk. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus. The employee must travel to different locations and must be able to provide own transportation.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Disclaimer: Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Date:                                    2022
Position Title:               Transportation Planner
Division:                           Community
Level:                                 Level 4- Program Specialist
FLSA Status:               Exempt

Primary Office:             Bangor, Maine


Position Summary

The position of Transportation Planner is responsible for delivering technical assistance to municipal and regional entities on issues related to transportation including transit planning, infrastructure assessment, and transportation project development. The Transportation Planner will provide transportation mapping services for the EMDC region. The Transportation Planner will join a department that employs a team approach, focusing on communication, integration with other EMDC programs, and outcomes.

Essential Functions

  • Provide transportation technical planning and related assistance to municipal officials.
  • Work with local planning teams to help with drafting, review, and revision of local transportation and development plans that adhere to State and federal regulations, and other related materials.
  • Support the EMDC Planning team to develop transportation chapter of community-specific comprehensive plans.
  • Work with EMDC leadership to coordinate federal and State grants focused on transportation planning (i.e., DOT/FTA transportation planning project for Penobscot and Piscataquis counties, State transportation pilot).
  • Perform commuter travel demand models as needed at the community level. Translate the findings to a transit and travel demand modeling evaluation using GIS and narrative summaries.
  • Organize and facilitate meetings to engage local and regional stakeholders in transportation planning processes.
  • Correctly and efficiently utilize and analyze demographic, economic, environmental, tabular and mapped sources of information for presentation in reports and to audiences in support of transportation planning initiatives.
  • Attend meetings of local, regional, and state groups and committees, planning seminars, and conferences. This includes evening meetings.
  • Support efforts on Eastern Maine’s Comprehensive Economic Development Strategy (CEDS) that reinforce EMDC’s designation as an Economic Development District (EDD).
  • Support efforts and activities of EMDC’s Regional Planning Commission.
  • Support efforts to develop transportation-based grants to secure new project funding.
  • Communicate and coordinate plans and projects with other EMDC staff, local and regional groups, and governmental agencies.
  • Prepare and update reports, plans, ordinances, and other transportation planning-related documents as directed. Assist with contract management and grants development as needed.

Job Requirements

  • Working knowledge of the principles, practices, and applications of community and regional planning, transportation planning, , and resiliency planning.
  • Ability to communicate, establish, and maintain effective working relationships with local, state, and federal officials, and colleagues in other public and private agencies and institutions.
  • Excellent oral and written communication skills including the ability to present technical information and planning concepts clearly and effectively to a range of audiences.
  • Up-to-date working knowledge of federal and state legislation, programs, regulations, and procedures related to transportation planning.
  • Working knowledge of GIS technology preferred.
  • Ability to organize and facilitate group and committee discussions leading to clear and identifiable outcomes.
  • Ability to work with limited supervision, to organize and execute work assignments in a thorough and timely manner, to work under frequent time pressures and be able to keep several projects in progress at the same time.
  • Willingness to travel, and to attend frequent night meetings, using personal vehicle for business use (reimbursable).

 

Education/Experience

A minimum of a four-year college degree in transportation planning or related field is required. Experience in transportation planning; knowledge of the concepts, theories, principles, and practices of transportation planning and economic development at the regional and local level. Proficiency in Microsoft Office.

Working Conditions

General business hours are 8:00 a.m. to 5:00 p.m. Monday through Friday, though exempt positions will typically require work to be performed outside general business hours. Work is generally performed in an indoor, professional office environment.

While performing the duties of this job, the employee is regularly required to sit and talk or listen, and regularly required to use a keyboard for typing. The employee is often required to stand and walk. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus. The employee must travel to different locations and must be able to provide own transportation.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Disclaimer: Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

 

 

Date: 2022
Position Title: Director of Program Administration
Division: EMDC Administration
Level: 2 – Senior Management
FLSA Status: Exempt
Reports To: President & CEO
Primary Office: Bangor, Maine

Position Summary

Under the overall direction of EMDC’s President & CEO, the Director of Program Administration is responsible for the overall organization, administration, staffing, and leadership of the EMDC’s economic, business, community, lending, and workforce development programs. The Director provides technical support and mentoring to EMDC program employees. The Director will work closely with other senior management staff to develop and deliver services, which will directly benefit the agency’s clients.

Essential Functions

  • Prepares program budgets and implementation plans for Board approval.
  • Creates and monitors all program, budget, and service plan components of each EMDC program.
  • Evaluates, expands, improves, and develops EMDC’s programs and services consistent with the mission of EMDC to ensure that the organization meets objectives and to determine potential program improvement or policy needs.
  • Implements corrective action plans to solve organizational or departmental problems.
  • Works closely with funding agencies to provide reports and analysis on program(s) performance and budgets.
  • Works with senior management team members to develop a shared vision, policies, service delivery resources, and improved programs and services of the overall agency.
  • Supports individual staff members by establishing and implementing goals and providing direction as to the future of EMDC programs and services and the agency as a whole.
  • Serves clients, partners, and government agencies in an honest, professional, effective, and efficient manner as a representative of EMDC.
  • Assists staff and evaluates systems to ensure that organizational mission, vision, and performance goals are being met.
  • Anticipates and provides recommendations regarding staffing needs to meet the workload and contractual obligation of current and future work.
  • Performs duties and tasks as assigned by the President.

Job Requirements

  • Focused on teamwork and integration of existing services.
  • Experience and knowledge in managing multiple large budgets and program delivery systems in the same period.
  • Excellent communication skills, both written and verbal.
  • Ability to facilitate large and small groups for problem-solving.
  • Possess strong organizational skills and the ability to meet deadlines.
  • Ability to work well with customers, co-workers, and supervisor.
  • Understanding of all EMDC funding programs, legislation, regulations and program policies.
  • Knowledge of community and human services agencies and resources.
  • Provide leadership and direction to staff.
  • Ability to meet goals in a fast-paced environment.
  • Valid driver’s license required with regular access to own vehicle.

Core Competencies

Communication – Communicates well both verbally and in writing, creates accurate and punctual reports, delivers presentations, and shares information and ideas with others. Listens attentively to others, asks clarifying questions, stays open to other viewpoints, and manages distractions and interruptions.

Problem Solving – Breaks down problems into small components, understands underlying issues, can simplify and process complex issues, and understands the difference between critical details and unimportant facts.

Computer skills – Skilled in the use of computers, adapts to new technology, learns new programs quickly, uses computers to improve productivity.

Customer service – Handles customer questions and complaints, communicates with customers, handles service problems politely and efficiently, is always available for customers, follows procedures to solve customer problems, understands company products and services, and maintains a pleasant and professional image.

Dependability – Meets commitments, works independently, accepts accountability, handles change, sets personal standards, stays focused under pressure, and meets attendance/punctuality requirements.

Integrity/Ethics – Deals with others in a straightforward and honest manner, is accountable for actions, maintains confidentiality, supports company values, and conveys good news and bad.

Teamwork – Meets all team deadlines and responsibilities, listens to others and values opinions, helps team leader to meet goals, welcomes newcomers, and promotes a team atmosphere.

Position Competencies

Budget costs and controls – Plans for and uses resources efficiently, always looks for ways to reduce costs, creates accurate and realistic budgets, tracks and adjusts budgets, and contributes to budget planning.

Decision Making/Judgment – Recognizes problems and responds, systematically gathers information, sorts through complex issues, seeks input from others, addresses root cause of issues, makes timely decisions, can make difficult decisions, uses consensus when possible, and communicates decisions to others.

Leadership – Leads through change and adversity, makes the tough call when needed, builds consensus when appropriate, motivates, and encourages others.

Managing Conflict – Listens well, diffuses conflict before it starts, finds causes of and solutions to problems, and handles difficult people.

Managing Performance – Applies clear/consistent performance standards, handles performance problems decisively and objectively, is direct but tactful, and provides guidance and assistance to improve performance.

Job Knowledge – Understands duties and responsibilities, has necessary job knowledge, has necessary technical skills, understands company mission/values, keeps job knowledge current, is in command of critical issues.

Planning – Develops realistic plans, sets goals, aligns plans with company goals, plans for and manages resources, creates contingency plans, and coordinates/cooperates with others.

Education & Experience

Bachelor’s degree and relevant combination of education, training, and a minimum of 5 years professional experience in employment and training services, including previous responsibility for fiscal management, policy development, and program management.

Working Conditions

General business hours are 8:00 a.m. to 5:00 p.m. Monday through Friday, though exempt positions will typically require work to be performed outside general business hours. Work is generally performed in an indoor, professional office environment.

While performing the duties of this job, the employee is regularly required to sit and talk or listen and regularly required to use a keyboard for typing. The employee is often required to stand and walk. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus. The employee must travel to different locations and must be able to provide own transportation.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Eastern Maine Development Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by law.

Date: 2022
Position Title: Business Development Specialist – Domestic Trade
Division: Maine PTAC
Level: Level 4- Program Specialist
FLSA Status: Exempt
Primary Office: Bangor, Maine

Position Summary
The position of Business Development Specialist – Domestic Trade is responsible for providing counseling, training, and technical assistance to Maine businesses, advising them how to identify, pursue and obtain markets for goods and services across the United States. The Business Development Specialist will join a department that employs a team approach, focusing on communication, integration with other EMDC programs, and outcomes.
This is a position for high energy, self-starters that genuinely enjoy teaching and working with people and businesses. It requires a sharp mind, a willingness to learn new things, and then teach those new topics to business owners.
Specific responsibilities include one-on-one counseling and training with business clients. This position requires strong client counseling skills and the ability to build professional relationships. We welcome candidates with experience working with small business clients in a legal, financial, or educational setting who possess a strong interest and aptitude for learning.
Essential Functions
• Serves internal and external clients, partners, and the public in an honest, professional, ethical, effective, and efficient manner as a representative of EMDC. Maintains a thorough understanding of EMDC programs and services. Provides referrals and develops opportunities with businesses to utilize multiple services where appropriate
• Align business development efforts with domestic trade and marketing for local businesses.
• Build relationships with businesses and guide them by assessing their capacity/suitability for domestic trade through individualized counseling
• Assist business with: interpretation of regulations, registrations, certifications; finding opportunities, marketing to domestic buyers, proposal development, post-award activities and more
• Keep detailed and accurate records of counseling activities and client progress
• Ensures projects and contracts are completed within a deadline and on budget. Works with subcontractors, interns, or other parties as needed. Is able to handle multiple tasks and stay focused. Is willing to learn new things, collaborate with others, and take initiative.
• Prepare and update reports, plans, ordinances, and other planning-related documents as directed. Assist with contract management and grants development as needed.
• Other tasks as assigned
Job Requirements
• Working knowledge of the principles, practices, and applications of community and regional business and economic development.
• Ability to communicate, establish, and maintain effective working relationships with local, state, and federal officials, and colleagues in other public and private agencies and institutions.
• Excellent oral and written communication skills including the ability to present technical information and planning concepts clearly and effectively to a range of audiences.
• Up-to-date working knowledge of federal and state legislation, programs, regulations, and procedures related to planning and the particular area of specialization.
• Ability to organize and facilitate group and community discussions leading to clear and identifiable outcomes.
• Ability to work with limited supervision, to organize and execute work assignments in a thorough and timely manner, to work under frequent time pressures and be able to keep several projects in progress at the same time.
• Willingness to travel and to attend frequent night meetings, using personal vehicle for business use (reimbursable).
• Ability and willingness to occasionally travel out of state (reimbursable).
Core Competencies
• Training/Instruction: Conducts training or provides guidance in a one-on-one setting in person, via phone, or virtually and able to develop and facilitate training webinars or in-person workshops to small groups.
• Customer Focus: Builds customer confidence, is committed to increasing customer satisfaction, sets achievable customer expectations, assumes responsibility for solving customer problems, ensures commitments to customers are met, solicits opinions and ideas from customers, responds to internal customers.
• Planning: Develops realistic plans, sets goals, creates contingency plans, coordinates events, cooperates with others.
• Teamwork: Meets all team deadlines and responsibilities, schedules appointments, listens to others and values opinions, helps team leader to meet goals, welcomes newcomers and promotes a team atmosphere.
• Communication: Communicates well both verbally and in writing, creates accurate and punctual reports, delivers presentations, shares information and ideas with others, has good listening skills.
• Computer skills: Skilled in the use of computers and online communications, adapts to new technology, learns new programs quickly, uses computers to improve productivity.
Education/Experience
A minimum of a four-year college degree preferably in business, economics or related field is required. Knowledge of the concepts, theories, principles, and practices of business and economic development at the regional and local level. Proficiency in Microsoft Office.
Working Conditions
General business hours are 8:00 a.m. to 5:00 p.m. Monday through Friday, though exempt positions will typically require work to be performed outside general business hours. Work is generally performed in an indoor, professional office environment.
While performing the duties of this job, the employee is regularly required to sit and talk or listen, and regularly required to use a keyboard for typing. The employee is often required to stand and walk. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus. The employee must travel to different locations and must be able to provide own transportation.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Eastern Maine Development Corporation (EMDC) is recruiting for a newly created full time position of Staff Accountant based in our 40 Harlow Street, Bangor, Maine office.

EMDC fosters public-private relationships and leverages resources that help businesses, communities and individuals reach long-term goals and prosperity. Services include Business Lending, Workforce Development, Business Services, Community Initiatives, and Procurement Assistance.  Visit us at www.emdc.org to learn more.

As the Staff Accountant at EMDC, you will work with the senior leadership team, and collaborate with the Senior Accountant and General Accountants to develop and implement financial strategies across the organization.

Responsibilities assigned may include:

  • Code items such as invoices, vouchers, expense reports, check requests, etc., with correct account codes conforming to EMDC’s standard procedures to ensure proper entry into the financial system
  • Handle vendor correspondence via phone or email
  • Review, match and attach purchase orders along with all supporting documentation to invoices
  • Investigate and resolve problems associated with processing of invoices
  • Prepares batch check runs, wire transfers, bank transfers and ACH transactions
  • Assists with monthly status reports, and monthly closings.
  • Assist in account reconciliation and closing process on a monthly basis.
  • Analyze different general ledger accounts regularly.
  • Collate bank statements on monthly basis
  • Provide support to auxiliary schedules for auditing purposes as per assigned work.
  • Analyze accounts receivable and payable, negotiable securities, and canceled checks to confirm records are accurate.
  • Prepares, examines, or analyzes accounting records, financial statements, or other financial reports to assess accuracy, completeness, and conformance to reporting and procedural standards.
  • Perform other related activities as required to meet department and organizational goals.

Qualifications for this position requires:

A Bachelor’s Degree in accounting, finance, or related field, and at least three years accounting experience in a non-profit organization, broad knowledge of computerized accounting systems which includes NetSuite, as well as extensive working knowledge of MS Excel and exceptional interpersonal skills.

Interested applicants should submit a resume and cover letter addressing your qualifications as stated above to: Ashley Bubar, Accounting Manager, abubar@emdc.org, 207-942-6389

Closing: Until filled

Date: 2022
Position Title: PTAC Program Assistant
Division: Maine PTAC
Level: Level 5 – Program Staff
FLSA Status: Non-Exempt
Reports To: Maine PTAC Director
Primary Office: Bangor, Maine


Position Summary

This full-time position will join a dynamic organization and team that assists people, communities and businesses throughout the state.

The PTAC Program Assistant supports the PTAC Director and procurement counselors with day-to-day activities, including: workshop/webinar planning and preparation, newsletter support, social media coordination, Bid Match posting, Matchmaker Event organization and implementation, preparation and presentation of data and reports, and design and development of marketing materials.

This will be a Full-Time (40 hours per week position, typically Monday –  Friday 8am-5pm).

Job Requirements

Requires strong, professional communication skills in person, on the phone, and through email; requires organizational skills to ensure successful coordination of events and conferences. Requires face-to-face discussions with individuals or teams; Requires being exact or highly accurate; Requires meeting strict deadlines; Requires significant coordinating with others in accomplishing work activities; Requires work with others in a group or team; Requires ability to work with limited supervision; Requires working indoors in environmentally controlled conditions.

Technical skills include: creating/managing Zoom meetings; maintaining social media accounts (Facebook, twitter, and LinkedIn); creation of reports and presentations, including manipulation of data from databases; creation of newsletters and announcements via Constant Contact.

Essential Functions:

  • Assists in PTAC training workshop administration and implementation, both virtual and in-person. Virtual events are conducted primarily through Zoom.
  • Supports development of monthly PTAC newsletter and other materials, physical and virtual.
  • Maintains PTAC’s social media accounts (Facebook, twitter, and LinkedIn), creating regular content and engaging with followers on each platform.
  • Interacts with Maine PTAC clients to field questions and direct them to appropriate staff.
  • Supports PTAC Director and team in setting up, administering, and conducting regional Matchmaker events.
  • Maintains relevant training, facility and match logs
  • Updates PTAC Constant Contact databases
  • Maintains selected PTAC files – both hardcopy and electronic, and updates client information as required.
  • Performs internet searches of awards to PTAC clients and updates client records accordingly.
  • Maintains calendars of events in interest to PTAC
  • General administrative activities in support of the PTAC program
  • Other administrative duties as assigned

Core Competencies

  • Computer skills – Skilled in the use of computers, adapts to new technology, learns new programs quickly, and uses computers to improve productivity.
  • Customer service – Handles customer questions and complaints, communicates with customers, handles service problems politely and efficiently, always available for customers, follows procedure to solve customer problems, understands company products and services, and maintains pleasant and professional image.
  • Dependability – Meets commitments, works independently, accepts accountability, handles change, sets personal standards, stays focused under pressure, and meets attendance/punctuality requirements.
  • Integrity/Ethics – Deals with others in a straightforward and honest manner, is accountable for actions, maintains confidentiality, supports company values, and conveys good news and bad.
  • Teamwork – Meets all team deadlines and responsibilities, listens to others and values opinions, helps team leader to meet goals, and welcomes newcomers and promotes a team atmosphere.

Position Competencies

  • Adaptability/Flexibility – Adapts to change, is open to new ideas, takes on new responsibilities, handles pressure, and adjusts plans to meet changing needs.
  • Initiative – Tackles problems and takes independent action, seeks out new responsibilities, acts on opportunities, generates new ideas, and practices self-development.
  • Interpersonal Skills – Has good listening skills, builds strong relationships, is flexible/open-minded, negotiates effectively, solicits performance feedback, and handles constructive criticism.
  • Personal Organization – Keeps information organized and accessible, maintains clean/functional work space, works systematically/efficiently, and manages time well.
  • Productivity – Manages a fair workload, prioritizes tasks, develops good work procedures, manages time well, and handles information flow.
  • Quality – Is attentive to detail and accuracy, is committed to excellence, looks for improvements continuously, monitors quality levels, finds root cause of quality problems, and owns/acts on quality problems.

Education/Experience

High School Diploma with related work experience required.  Associate’s Degree or business training certificate preferred.  Strong working knowledge of Microsoft Office Suite required. Experience in planning and conducting Zoom meetings and/or webinars preferred. Strong organizational skills and the ability to meet deadlines in a fast-paced office environment required. Superior customer service skills a must. Demonstrated history of being dependable and timely with attendance required.  Valid driver’s license required and access to own reliable vehicle preferred.

Working Conditions

Work is generally performed in an indoor, professional office environment.

While performing the duties of this job, the employee is regularly required to sit and talk or listen, and regularly required to use a keyboard for typing. The employee is often required to stand and walk. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Employee Benefits

We offer a competitive and comprehensive benefits package, including:

  • Health Insurance: A choice of health, dental and vision insurance plans.
  • Time Off: Paid time off for four weeks to eligible employees. After five and 10+ years of service, additional time can be earned. Bereavement, Military, and Jury Duty Leave is also available. EMDC recognizes 11 paid holidays.
  • Short-Term and Long-Term Disability: Long-term and short-term disability insurance for all employees at no cost.
  • 401(k) Retirement Plan: All employees are offered retirement plans. After one year of employment, EMDC offers matching of up to 3%.
  • Life Insurance: Insurance at 2x’s each employee’s salary up to $250K at no cost to the employee. We also offer the ability to purchase additional life insurance coverage for employees and dependents. Supplemental insurances are also available, as well as other discounts and benefits with vendors just for being our employee!

Join us today

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